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Support

Expert Support, Every Step of the WayWith most platforms, you get to raise a ticket; with us, you'll get more than that. Our support team is made up of cloud and FinOps experts who understand both the technical and financial sides of cloud management.

24/7 support available for urgent issues

Access cloud FinOps and security experts anytime

Fast responses to keep operations running smoothly

90% Querries can be resolved through our Guides, FAQs, and tutorials

We listen, adapt, and prioritize your needs

Our Support Promise

Your Partner in Cloud Optimization

We are here for whatever you need, whether it's a quick chat, a strategic consultation, or a resolution to any problem you're facing.

Expert Guidance

Our team consists of seasoned cloud and FinOps professionals. We don't just solve tickets; we provide strategic advice to help you maximize your savings and achieve your financial goals.

Proactive Partnership

We believe in proactive support. We'll help you get started, understand your data, and act on your first recommendations to ensure you see value as quickly as possible.

Responsive Communication

Your time is valuable. We are committed to providing timely and effective solutions to your questions, ensuring you're never left waiting when you need help.

Global Support Contact

We operate on your schedule

Our follow-the-sun support model means our engineers are awake when you are. We provide seamless 24/7 coverage across EST, GMT, and IST time zones.

Escalation Matrix

Clear paths for critical issues.

Your uptime and savings are our priority. If an issue is blocking your operations, follow this exact path to get immediate senior attention.

Initial Ticket Creation

Log a ticket via your dashboard. Target response time is under 2 hours for standard queries.

Technical Account Manager

If an issue remains unresolved for 24 hours, reply to your ticket with "ESCALATE". A dedicated manager will take over your case.

Engineering Leadership

For critical platform outages preventing cost tracking, your Level 2 manager will route you directly to our senior engineering team on a priority call.

Complaint Resolution

How we handle your complaints.

We log your formal complaint and assign a dedicated resolution specialist within 2 hours.

Step 01

Acknowledge

We log your formal complaint and assign a dedicated resolution specialist within 2 hours.

Step 02

Investigate

We review system logs, audit trails, and support history to find the root cause within 24 hours.

Step 03

Resolve

We provide a clear, written action plan to fix the issue and prevent it from happening again.

Community Guidelines

Join our global FinOps community safely.

Connect with other cloud leaders to share optimization strategies. We enforce strict rules to keep this space valuable and secure.

Learn More

Rule 01

Protect Data

Never share sensitive info. Do not post exact account IDs, root credentials, or proprietary architecture details.

Rule 02

No Spam

Keep it strictly FinOps. Promotional posts, sales pitches, and unrelated content will be removed immediately.

Rule 03

Be Constructive

Help each other grow. Share your cloud cost wins, answer questions respectfully, and foster a culture of learning.

INTEGRATIONS

Costimizer works with the tools you use

From high-growth startups to global enterprises, leaders choose Costimizer to turn their cloud operations into a source of efficiency and innovation.

Explore All Integrations

Connect Your Cloud Account

Connect Now

Start with AWS

Uncover hidden waste across all your AWS services. Connect in 60 seconds to see your personalized savings.

Start with GCP

Find every wasted dollar in your GCP bill. Connect now to get your instant optimization report.

Start with Azure

Stop guessing where your Azure budget is going. Connect your subscription for a complete cost analysis.

Recent Blogs

Cloud Cost Optimization

Cloud Cost Optimization in 2026: 15+ Strategies to Reduce Your AWS, Azure, GCP Bills

Chandra

15 Min Read • Oct 6, 2025

Cloud Cost Optimization

Top 19 Best Cloud Cost Optimization Tools To Watch In 2026

Chandra

15 Min Read • Nov 17, 2025

AWS

Cut AWS Costs in 2026: Pricing, Tools & Best Practices Explained

Mohd.Saim

14 Min Read • Oct 9, 2025

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